What payment methods are accepted?
We accept Paypal, Credit Cards (VISA, MasterCard, Discover, American Express), Debit Cards, Online Payments through Net Banking, Bank Wire, MoneyGram and Western Union.
The default payment gateway on our site accepts Paypal and Credit Card payments via Paypal gateway. Please contact us in case you prefer to pay through other payment methods.
Can I review the Admin Panel demo for Thumbpin?
Sure. Please contact us now to arrange for the back-end admin panel demo credentials for your review.
When will I receive license key for my Thumbpin software?
Within 24-48 hours of payment on business days in case you are buying Thumbpin 'as is'. Contact us in case any customization work is required as, in that case, development and delivery time would vary based on your requirement. An agent from our team will get in touch with you as soon as possible to get details about your domain where you want to run the license version, any customization requests etc. in order to get started.
How is the product delivered? Will you do installation / deployment on my host?
Sure. Installation service is complimentary for Thumbpin Enterprise. We can provide you a zip file (containing source files of the product) on our CDN for you to download, if you want to configure it manually on your server / host.
Or we can get the product installed and configured ourselves on your server by requesting you for your server credentials
What kind of server hosting is required to run Thumbpin? Do you provide hosting?
Yes, Thumbpin Enterprise Edition comes with complimentary 1 year linux hosting with a shared hosting plan on our servers. Following is the hosting configuration that you will get with this complimentary shared hosting plan:
10 GB Disk Space
100 GB Data Transfer
100 Email Accounts
Hosted on a powerful Linux server with Dual E5530 2.40GHz Xeon quad core hyperthreaded processors & 24 GB RAM
Single Domain Hosting (You will have to separately buy your domain name)
This hosting plan is powerful enough to host your site in case you are starting up. Please refer to our other web hosting plans for your shared linux hosting, VPS, VPS on Cloud or dedicated server requirements to host Thumbpin should you need an upgraded hosting plan. This way, we will be your one-stop-shop and thus you won't have to deal with multiple of IT vendors separately. Alternatively, you can also host it with AWS, Rackspace, Godaddy, Hostgator or any other reliable web host that supports PHP 5+, MySQL, Cron Jobs or a similar scheduler.
**The hosting plan is provided as a complimentary service and cannot be negotiated.
What are the basic server requirements for the smooth functioning of Thumbpin?
Major hosting providers should be able to offer you a plan with all the server requirements by default. Hosting companies using cPanel are recommended! Alternatively, you can host your site with us in order to avoid dealing with multiple vendors and have us as your one-stop-solution. Check out our affordable linux hosting plans. Below listed are the basic and recommended settings for smooth functioning of Thumbpin:
Linux Server with CentOS or any other compatible operating system
MySQL InnoDB Database Engine
Mysqli PHP extension
Apache or NGINX Web Server
PHP 5.5+ with multibyte string, ZIP archive support
PDO sqlite, mysql, mysqli
MySQL version 5.5 or above (5.6 recommended for full text search)
Zend Guard Loader with PHP 5.5 support (required for all license types)
GD2 Library or higher
EXIF PHP extension (responsible for image processing, including on Mobile)
Apache mod_rewrite enabled
Enabled PHP5 - curl ssl
Enabled Zlib extension
Register Globals OFF
Enabled PHP functions - fopen, fclose, fwrite
Minimum memory limit of 512MB for smooth operation
What support is included with Thumbpin?
Thumbpin license includes 1 Year FREE maintenance support for technical bugs and updates for both the Professional and Enterprise Editions. We ensure that any updates that are made to the Thumbpin script are completely free to you (for the given edition) within one year of your purchase; meaning you can see all the improvements we make in your first year of purchase. This way, you will never pay again for the same issue, if there are any in the first place!
Included with all Editions:
Maintenance Support & Updates (for the given Thumbpin Edition)
Professional Deployment / Installation
Is Multi-Domain license available?
Yes. Multi-Domain extension license is available for different TLDs as long as the domain name is same. e.g. If the product license is purchased for ncrypted.com then the multi-domain support would still be available for ncrypted.co.uk, ncyrpted.co, ncrypted.net, provided they have the same client ownership. However, ncryptedprojects.com would call for a new license to be purchased. Please contact us for more details.
Is Thumbpin script open source? Can it be customized?
Yes. Thumbpin is 100% customizable and 99.9% open source except for the license file which is encrypted. License file is used to validate your domain key and will not restrict you from customizing the script in any way. The platform is highly scalable, robust and user-friendly which makes it easy to customize it as per your requirement.
Contact us in case you require a complete custom development solution for a different niche or business idea for a bigger scale project and/or to avoid license restriction.
What programming language/technologies are used for Thumbpin?
Thumbpin is coded in PHP 5.5 and MySQL using scalable structural architecture with high emphasize given to JS, Ajax, jQuery etc. to provide your users a world-class web 2.0 experience while maintaining the script's simplicity and integrity. Coding is based on a custom built structure designed by NCrypted for website clone products and platforms which makes it easier to develop and customize similar websites with quality and speed.
Is this one time payment for the license?
Yes, it is a one-time payment.
Are there any other charges involved?
No, there are no other hidden or recurring charges.
Do I/we get full source code for Thumbpin?
Yes, you will get full source code including all programming, scripting, database and design files along with README documentation for Thumbpin. The README file will guide you for installation; it also has functional explanation for the core modules and admin features.
Will I/we be dependent on NCrypted in any way?
No, you will not be dependent on NCrypted in any way. You can contact us whenever you require our support for alterations or customization. Alternatively, since Thumbpin is open source, other experienced developers can also do customization for you.
Is there a service level agreement for Thumbpin?